frequently asked questions
Our Corporate Headquarters are located in Sacramento California.
We realize that choosing the right dietary supplement can be very overwhelming. We have tried to make that process easier for you by grouping our products by category on our website. You will notice that many of our products fall under more than one category. See our categories here.
As with all dietary supplements, results vary depending on the product and the individual. Some products start working shortly after initial use, while others can take several weeks before you see results. For best results take the product consistently, following suggested use, for a period of 4-6 weeks to let your body take in the nutrients.
Most of our products can be taken out of the capsule and put into a small amount of food. Please note however that due to the nature of some ingredients it may have a bitter taste.
We work tirelessly to source the best ingredients for each of our products. Using the highest quality ingredients is important to us. We source all of our herbs, extracts, and other ingredients from the best places that they grow around the world.
At Purely Beneficial safety is our number one priority. We have strict processes in place to make sure every product you buy has the right strength, composition, purity, and quality ingredients. We are manufactured in a FDA inspected facility and is NSF Certified.
The U.S. Food and Drug Administration (FDA) carefully regulates the manufacturing processes, safety of ingredients, and marketing practices for all nutritional supplements. All supplements fall under the FDA, which regulates their production, marketing, and sale.
All of our products are manufactured in the United States. Our facility is Registered with the U.S. Food and Drug Administration (FDA) and complies with all regulations for manufacturing & production. We also maintain strict cGMP (Current Good Manufacturing Practices) standards, ensuring quality products that are safe and effective for our customers.
Many of the ingredients we use are organic and certified by the source. We however are not USDA Certified organic due to the use of a standard Vegetable Capsule which can not be certified organic.
We are committed to sourcing the best ingredients, including many that are non-GMO, vegetarian, and gluten free. These products are clearly marked on the product pages and on the label. To find this information please look for “Does Not Include” section on each of the product pages.
ORDERING AND SHIPPING
You should have received a email from Purely Beneficial thanking you for your order. You also would have gotten an email from the merchant service you chose Paypal, Amazon Pay, Shop Pay, etc. Please check your spam mail account, your emails just might be hiding. If you still are having issues finding the information we are happy to assist you if you email Support@Purely-Beneficial.com
We currently only sell in the United States on our website. Please sign up for our newsletter to be notified if that changes. Many customers use a Freight forwarding service if they are located out of the country. This service receives your packages sent to them and then sends them to there final destination.
You can also find our products for sale on Amazon storefront, Walmart.com, and Ebay. Look for the seller being Purely Beneficial to guarantee a genuine product.
We currently sell on our website Purely-Beneficial.com, Amazon, Walmart.com, Ebay.
Please make sure you order from the seller Purely Benefial, Inc. We can not guarantee authentic products on other platforms that have PURELY beneficial products for sale since we do not sell wholesale.
Currently, we only accept orders through our website, Amazon, and Walmart.com, Ebay. If you need assistance please email or call us so we can help you with the process, we look forward to assisting you.
We currently offer two different options:
• USPS First-Class Mail 3-7 business days (only available for packages 13 ounces or less)
• Fed-Ex 2 business days (no PO Box allowed)
The security of your sensitive information is very important to us. So we use trustworthy merchant services for your protection.
We offer: PayPal, Amazon Pay, Shop Pay. When you check out, you will be redirected to the merchant you selected to provide payment information for your purchase. Purely Beneficial, Inc. does not retain any of your credit information in this process.
No—anyone with a credit or debit card can complete their purchase as a guest.
At this time we offer one type of customer account. We will be happy to assist you in all your business needs.
At this time we do not offer any wholesale pricing.
RETURNS AND REFUNDS
We know there are a lot of supplement companies you can shop from. We stand behind our products, offering a 100% satisfaction guarantee. This guarantee covers open and unopened containers. If you purchased one of our products through this website, please fill out and submit a return request here. Make sure to include your ordered number and where you purchased your products.
Once we receive your purchase back or see that it is in transit through your provided tracking number, we will issue you a refund back to your method of payment.
Please note that shipping costs are not refundable.
If you purchased through Amazon, please contact Amazon customer service for a refund request. If you are after the Amazon Return Policy, please contact us through Amazon and we will be happy to assist you with this process.